Store Policies

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Due to the nature of our handmade, small-batch products, all sales are final.
We take great pride in the care and quality of every candle we pour, but if your order arrives damaged or defective, please reach out to us within 3 days of delivery at contact@sharedwick.com so we can make it right.

Damaged or Defective Items

Please include your:

• Order number
   
• A photo of the item and packaging
   
• A brief description of the issue
   

Once received, we’ll gladly arrange a replacement or store credit, depending on the situation.

Thank you for supporting our family-run business and understanding that each candle is truly made by hand — with heart, care, and purpose.

At Shared Wick Candle Company, each order is hand-poured, packed with care, and shipped from our home studio in Illinois.

Processing Time:
Orders are processed within 3–5 business days (excluding weekends and holidays). During busy seasons, processing times may be slightly longer — but we’ll always keep you updated.

Shipping Rates & Deliver:

Rates are calculated at checkout based on package weight and destination.
You’ll receive a tracking number once your order ships. Most U.S. orders arrive within 3–7 business days.

Warm Weather Shipping:
Because our candles are made from natural soy wax, we take extra precautions during warm weather. Candles may be shipped with insulation or delayed slightly to ensure perfect condition.

Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us within 3 days of delivery at contact@sharedwick.com.

We’ll make it right as quickly as possible.

Your privacy matters to us. At Shared Wick Candle Company, we respect and protect your personal information — and promise to use it only in ways that support your experience with our small business.

Information We Collect:

We may collect:

• Your name, shipping/billing address, and email
   
• Payment information (processed securely)
   
• Order details and purchase history
   

How We Use Your Information:

We use your info to:

• Process and ship orders
   
• Communicate about your order or questions
   
• Send updates or promotions (if you opt in)
   
• Improve your website experience
   

We never sell, trade, or rent your information.

Data Security:
We use secure systems and trusted payment processors to protect your data. Shared Wick Candle Company does not store full credit card details.

Email Preferences:
You can unsubscribe anytime by clicking “unsubscribe” in our emails.

Changes to This Policy:
We may update this policy periodically, and updates will always be posted here.

Contact Us:
If you have questions or concerns, please reach us at contact@sharedwick.com.
Thank you for trusting us with your information and for supporting our family-run candle company.

At Shared Wick Candle Company, every candle is poured with care and intention.
From the moment we blend each fragrance to the moment your package arrives, our goal is simple — to bring warmth, peace, and light into your home.

We promise to:

• Hand-pour every candle with heart and quality
   
• Ship with care and attention to detail
   
• Treat every customer like family
   

Your trust means everything to us — thank you for letting us share our wick with you.